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Customer Engagement – Dynamics 365 for Field Service

Microsoft Dynamics 365 for Field Service Management Software is designed for businesses who carry out their work on-site, at a customer’s home, premises or office space.

This type of work might include installation, scheduled or recurring maintenance, or responding to break/fix issues. Microsoft Field Service is an end-to-end solution, giving each team member access to what they need to get the job done through one easy to use platform.

Microsoft Dynamics 365 Field Service Roles

Customer Service will typically use the desktop application to prioritise different requests so that work order and on-site visits can be created from cases.

Dispatchers utilise Microsoft Field Service Management Software to review incoming orders so that they can be scheduled for the appropriate resource with universal resource scheduling.

Service Managers will use the software to oversee service delivery and track performance metrics over time. This top-level view will also provide them with opportunities to standardise processes and increase departmental efficiencies.

Field Technicians use the mobile application to keep on top of the work orders that have been assigned to them, either using a smartphone or tablet which they can take with them while they carry out work order and repairs on-site.

Do You Need the Field Service App?

If your business is service based, and has a focus on delivering on-site installation and break/fix repair, then it will definitely benefit from the Microsoft Dynamics 365 Field Service app.

The challenge for a business like this, is improving the productivity of their field based teams, while simultaneously increasing customer satisfaction.

Below are a few examples of industries that could utilise the Field Service app to digitally transform their operations to create a better relationship with their clients and become more profitable:

Utilities – A fibre optic cable company would be able to use the app to dispatch their technicians to problem areas in response to any outages.

Healthcare – An in-home healthcare service provider that needed to schedule and dispatch workers to administer medicine and other care could use the app.

Equipment – Businesses that repair equipment for the heating and cooling industry could use the application to deliver maintenance.

Manufacturing – Manufacturers who build and sell machines could use the application to manage maintenance services over the span of the machines working life.

Dynamics 365 for Field Service Pricing

If your business simply wants Microsoft Dynamics 365 for Field Service as a single base application, it will cost £71.60 per user, per month, or as an attached application it’s £15.10 per user per month.

Download the Microsoft Dynamics Licensing Guide (October 2019)

See how D365 for Field Service can get your business closer to your customers

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