WE’LL NEVER LOSE SIGHT OF YOUR GOALS

We always go beyond to provide proactive support and pragmatic solutions

Services – work requests and support cases

Work requests

Work requests will be estimated accordingly on either a fixed price, or time and materials basis — dependant on the complexity of the requirement — through your Account Manager. Each time you place a work request, whether its enhancement, training or assistance, you will be given a formal statement of work. It’s easy to make a new work request:

0345 467 9950
Account Manager directly

Standard Office Hours:
Monday to Friday
9.00am to 5.30pm
(excluding UK Bank Holidays)

Support cases

You will be asked to provide a clear description of the problem, examples, screenshots, and details of the investigations you have carried out yourself. Our triage process will assess each call as it arrives and provide a solution, fix or temporary workaround wherever possible. If the call is not resolved at this stage it will then be allocated to a consultant who will own it to resolution.

There are two simple ways to log your support call and each time you place a support call you will be given a unique call log number for your reference.

0345 467 9950
support.azzure-it.com

Standard Support Desk Hours:
Monday to Friday
9.00am to 5.30pm 

(excluding UK Bank Holidays)