MICROSOFT DYNAMICS 365
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Business Software – Customer Relationship Management (CRM) for SMBs
What is CRM?
CRM stands for Customer Relationship Management. It’s a category of integrated, data-driven software solutions that improve how you interact and do business with your customers.
CRM systems help you manage and maintain customer relationships, track sales leads, marketing and pipeline, and deliver actionable data.
Why implement a CRM solution?
CRM solutions increase your profitability by streamlining administrative processes in your sales, marketing, and service divisions, and letting you focus on building and maintaining the customer relationships that matter. A strong CRM solution is a multifaceted platform where everything critical to developing, improving, and retaining your customer relationships is stored.
Without the support of an integrated CRM solution, you may miss growth opportunities and lose revenue because you’re not optimising your operating processes or making the most of your customer relationships or sales leads.
Who benefits from CRM?
Small Businesses - looking to grow
If you want a competitive edge in your marketplace, a CRM solution might be it. CRM can take the burden of IT management off your employees by automating your business processes so you can focus on what’s important: leading the business to succeed.
Industry Leaders - wanting large-scale solutions
Simplify and improve even the most complex customer engagements with an array of CRM tools that scale to fit your businesses growing business needs.
Discover what CRM can do for your business
Discover the ways that Microsoft Dynamics 365 brings the best of what customer resource management has to offer to your business – like running multi-channel marketing campaigns, improving your win rate with a driven sales process, and streamlining your customer service.